How to check your broadband speed

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How to check your broadband speed

Are you actually getting the speeds you were promised?

Are you making the most of your broadband speed and checking this regularly? If not, you could be missing out on the super-fast, reliable broadband, that you were promised. You are not alone, many providers promise unrealistic speeds to draw you in, but due to the way their delivery their internet, often from old and tired exchanges, this is never going to be the speed you actually get!

When you buy wifi services from an internet service provider they are responsible for the service delivered to the router at your premises and it’s worth noting that if some providers offer ‘up’ to a certain speed, this can often be the best-case scenario.

Broadband speeds can be reduced by many different factors including;

  • The distance from the exchange

  • The quality of the wiring

  • The quality of the router

  • The time of day – You may experience that you get faster speeds late at night than during the day as fewer people will be contending for the available bandwidth.

slow internet speeds

What’s the best way to test your speed?

For the best results, you could try the following online software including: 

Firstly, to do a basic test you can go to any broadband speed checker and run the test yourself in a browser. In most cases the results may be good enough but for a more accurate result you must turn off your PC or laptop’s wifi and connect it to the router using an ethernet cable.

If you turn off any other devices that are using the connection, such as TVs, tablet devices, smartphones and restart your router, you may after a few minutes restart your PC and close down as many programs as possible, including any anti-virus software.

Once you have done this you will need to open a clean browser and follow a bookmark to your chosen broadband speed testers.

fed up with slow speeds

Possible issues when testing

When you run a speed test, there are a number of issues that could cause the online speed test to measure a lower speed than the actual connection, so here are some top tips for you to think about prior to testing your internet:

  • Ensure that there are no other programs or applications running in the background when running an online speed test. Another program running on your device at the same time such as a software download, could be using your Internet connection while you are trying to run a speed test.

  • Be aware that the speed test server may be highly loaded. Particularly at peak times, the servers used to provide online speed tests could be at their maximum capacity so the results may not be as accurate!

  • Try to run speed tests at different times of the day, and on different days and note the best results as generally, the highest results will be the most accurate.

  • Directly connect your device to your router by Ethernet cable. Avoid running an online speed test if connected to your router by wifi as your wifi network could be the weak link in your broadband chain so you’ll end up measuring the speed of your WiFi connection rather than your broadband connection.

  • Wifi interference issues can often cause rapid fluctuations in online speed test results. If you have no alternative than to use Wifi, then ensure that your WiFi is optimised and be located next to your wifi router when you do these tests!

switch provider

My speed is slow! What can I do?

If you are still feeling dissatisfied with your broadband speed once you have carried out these important checks, you may want to consider a new provider offering faster, more efficient and an overall more reliable broadband service.

Using a provider such as Wave Internet has many benefits as we are a local and independent business so we can provide super fast broadband to our customers, great customer service and our wifi can access hard to reach rural areas with super fast speeds too!

There are many reasons why you could consider switching to Wave Internet and here are just a few of them:

  • Greater upload speeds – especially important if you use any cloud based services or remotely back up your data

  • Fast overall internet speeds

  • No monthly line rental

  • Voice over internet phone systems (VoIP) – cheaper calls, flexible and adaptable contact numbers, no line rental.

  • Reliable, fast response times – all of our masts are in this local area, and so are our engineers!

  • Guest networks for friends and visitors – give your customers access to the internet without them being able to access everything else on the network.

Our friendly team of skilled engineers are always happy to help you, without the confusing techie speak! Based in the North West of England, our dedicated wireless fibre broadband doesn’t need a phone line and there’s no overseas call centres, so why not get in touch with us today?

We own all of our own mast sites, so when it comes to making your broadband work at blistering speeds, we can exceed your expectations! Different from the well known large scale suppliers, Wave Internet do not rent public masts meaning there’s no pressure to oversubscribe our sites unlike other organisations.

We operate a policy of limited numbers per mast in order to ensure superfast broadband for all our customers so if you would like to arrange a free site survey for residential or business broadband services, our team would be happy to get up to speed with your wifi!

 

The Myths about broadband

When considering switching your broadband service, you may be dissatisfied with your current provider but still hesitant to switch due to the myths about changing your service.

Wave Internet are here to help you to bust these broadband myths and give you the reassurance you need to make the best choices for you.

Here are some of the key myths that surround the process of switching broadband:

  1. It’s too much hassle to switch and takes too long

Probably the biggest myth surrounding broadband is that it takes too long to switch but there are so many positives to switching too. You can save money, experience quicker speeds and better customer service too and they are just a few reasons.

At Wave Internet we make the installation process as seamless as possible so there’s no need to worry about everything taking too long. All of our engineers are local in the North West so you won’t be waiting long for you installation!

In most cases, switching broadband is almost entirely provider-led so all you need to do is contact your new provider to arrange start and end dates and the provider will do the rest.

  1. I’ll lose internet access when I switch

The switching process used to be long and complicated but with Wave Internet we can set up a new wifi connection for you in 7-10 working days from when you have contacted us.

Going without an internet connection is difficult for many these days with demands of work and everyday life and as Wave Internet is a local, independent provider you can expect more personalised customer service to ensure the job is done quickly and efficiently.

A typical switch can result in a short loss of service but it’s a matter of minutes as opposed to days so you won’t have too long to wait! On the days your switch is scheduled to take place, you can lose your connection for up to an hour so if completed on time, there shouldn’t be much interruption for you!

Here at Wave Internet we have our own mast sites and do not rent public masts meaning we have no pressure to oversubscribe our sites unlike other suppliers. We operate a policy of limited numbers per mast in order to ensure superfast broadband for all of our customers.

If you are considering switching to another provider, make sure you remember to check your current cancellation notice, otherwise you could end up paying double or your old and new broadband provider.

  1. My Broadband speed will be slower when I switch

The two biggest dissatisfaction for broadband users are slow speeds and poor, unreliable connections but we can ensure that with Wave Internet you won’t experience this if you are looking for fast internet speeds and reliable connections across the North West.

We can offer download speeds of up to 30Mbps and great connections for residential or business customers so there’s no need to worry about your broadband service being slower than usual.

Whether you like to watch films online, access on demand TV or online gaming, Wave Internet offers reliable, fast internet on a more personal level as an alternative to larger providers.

If you are based in the North West, you may find that using a local provider will also speed up your service as we own all of our mast sites meaning we have no pressure to oversubscribe our sites unlike other suppliers. We operate a policy of limited numbers per mast in order to ensure superfast broadband for all of our customers.

  1. Fibre Broadband is too expensive

Some internet users think that using superfast services may cost the earth, and therefore can’t justify switching, however, Wave Internet offers a competitive price, fantastic connection and excellent customer service too!

Wave Internet offers various packages including Silver, Gold and Platinum so there are various price points depending on your budget. Our superfast wireless broadband service is available for all homes and businesses so if you are in a more rural location or an area which cannot be reached by traditional providers, you’re in luck!

Wireless fibre technology allows us to take high speed fibre optic broadband and transfer it to microwave data, to then transmit a secure wireless signal between our distribution sites to homs and businesses, connecting you to the worldwide web. The technology maintains the fibre optic speed and beams the data through the airwaves to your doorstep, without the need for a phone line.

Instead of cable, we use a small dish and can provide wireless fibre technology to anyone within a direct, clear line of sight from one of our distribution points. Your Wave Internet antenna is then installed on your building and recieves the signal in line of sight. Y6our free router plus into your receiver and your Wave Internet experience has begun.

  1. All the choices are really confusing

There are so many broadband providers out there so many people feel it can be challenging to make the right choice. Even though some providers offer a discount or a bundle deal for many services it can seem a little overwhelming to find out which is going to be the better deal.

Here at Wave Internet, we have a simple pricing structure so you can pay for as much or as little as you want in terms of extra benefits.

As a top tip, you need to consider the services and benefits you actually need and check if they are included in the deal. Before you start shopping around, think about your priorities and the kind of speeds you are looking for. Once you have an idea of what you want and need from your broadband service, it’s time to start comparing broadband deals.

  1. I think I’m getting the best deal with my current provider already

When you originally secured your broadband deal I’m sure you did a lot of shopping around to get the price, therefore it makes sense to go back to the beginning as the broadband market is constantly growing and prices will always be changing. There are so many benefits to consider, from the overall speed to the ease of installation and customer service too!

As Wave Internet is a local, independent provider, we have an experienced team of engineers on hand to provide excellent customer service. Whether you are looking for residential or business broadband services, you will want to ensure you can always talk to someone knowledgeable and reliable, as opposed to dealing with overseas customer service teams.

We hope this has helped to bust some broadband myths for you and we are confident that we can offer you affordable and efficient high speed internet with no techie speak! If you would like to explore Wave Internet services further, you can request a site survey so we can take a full look at your property and help you to secure the fastest broadband around!