5 ways free customer WiFi can boost your business

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5 ways free customer WiFi can boost your business

Many customer-facing establishments such as restaurants now offer WiFi free of charge for visitors. Are you considering this is an extra service you should provide? No matter what business you run, free WiFi can be a fantastic way to encourage customers through your door. Think about it; everybody is online these days, and few can leave home without spending time online. So, offering a secure WiFi option can ensure they have a great experience when they visit you.

Let’s take a look at five ways providing free customer WiFi can be beneficial for your business.

beat competition

1. Beat Your Competition

In every industry, you’ve got competition. There’s always going to be another company that is trying to attract your customers. This means you’ve got to do something that gives you a competitive edge, something different. Offering free WiFi when customers come to your establishment can be a way to attract more custom.

Customers do a lot of research nowadays. They look into what a company can offer them, and what benefits they can enjoy. Buying decisions are not always based on prices or products alone. People could choose an establishment just because it offers them a chance to get online for free. For some, it can be a deal-breaker.

One thing you should bear in mind is that customers don’t like slow or disconnecting WiFi. If you choose a provider that’s not right for your area and that has a weak connection, this is going to annoy your customers. It’ll do the opposite of what you intended; it could drive customers away. 

As a business owner, you need to make sure that you offer a reliable and secure network for your visitors. For example, if your company is based in a rural area, it can be difficult for you to find a provider that offers fast, responsive internet. At Wave Internet, we offer fast, reliable broadband to rural areas. Chances are not a lot of your competitors will offer free WiFi. So, it’s the perfect opportunity for you to capitalise on.

customers stay longer wifi

2. Make Customers Stay Longer

If you run a business such as a café, you want your customers to stay for a long time and enjoy your food and beverages. This means they are more likely to buy more products from you if they stay for two hours compared to 30 minutes. So, how can you convince your customers to extend their stay? Try offering free WiFi. This type of complementary service is a way to keep them busy and in your venue for longer. Ultimately, if they stay longer, they will spend more money. 

If customers take up valuable tables or sitting areas could affect you, or them not buying anything at all; you can always use some tricks to make sure this doesn’t happen. For example, you can set a time limit on your WiFi, or limit the amount of power outlets that are available for customers to use. In addition, you can lay out that a purchase has to be made before gaining access to free WiFi.

free wifi

3. Collect Customer Information

You can make it a win for both your customers and your business. In order to use WiFi, ask your customers to enter their details and make an account. It’s simple. You can have a quick online form for customers to fill out before they gain access to the internet. This is a way for you to gather their information, such as their name and email address. You can also ask them to consent to information being sent to them about new products and services.

This customer information can then be used for marketing purposes later on. You can send promotions and upcoming events to them, which can entice them back. Just make sure that you have a secure database if you’re going to collect customer information. With personal emails, you can encourage repeat business.

hotel wifi

4. Enjoy Free Marketing

Have you ever used WiFi in a hotel? When you try to connect, a home page pops up advertising the hotel and its services. You could do something similar for your business. It’s a good way to remind customers who’s providing the free luxury and any offers you may have running at the time. It might be enough to catch their eye and for them to make an extra purchase. 

Customers that use your WiFi are more likely to market your products through social media too. They’ll connect and share photos on platforms like Facebook and Instagram & Twitter, as well as share their thoughts. Even ‘checking in’ at your establishment is a way to spread the word about your business. All of this is for free, with customers sharing with their friends and family & business contacts. You can even create a unique hashtag for your business so that everybody can get involved and have some fun. Plus, you can gain feedback on your brand at the same time. 

We all know how powerful social media can be for driving more customers to your business. One of the most important things is to make sure that you have a strong internet connection allowing customers to access social media. Otherwise, this can be frustrating for them and your business.

marketing

5. Advertise Offers and Promotions

If customers are busy on their mobiles and using your free WiFi, you may think; aren’t they going to miss the products and services that are on offer in my establishment? Well, the way to tackle this is to advertise offers and promotions through the connection screen. You can create a homepage that they land on as soon as they are connected. This can showcase the current sales and promotions you’re offering. 

In addition, you can even offer discounts and special giveaways using your internet connection. This is another way to engage with customers and encourage them to spend money in your establishment. This is like a reward for your customers.

Do you want to introduce free WiFi to your business? As you can see, there are many advantages that you can enjoy when you offer this perk. Customers are also more likely to spend more in your establishment. Plus, it’s a way to collect customer information and market to them later on. This is all with little effort. It’s definitely an investment that can see a return.

At Wave Internet, we offer business packages that can get your company online. We offer high-speed internet and wireless fibre so that you can offer WiFi to your customers, no matter where you are. Even if your business is based in a rural area, you can be one of the few establishments to offer reliable internet to your customers. Contact us today to find out more.

How going cashless can benefit your business

Technology is taking over and it’s transforming everything in our lives. This includes the way that we pay. Practically everyone has at least one debit or credit card now, and the popularity of mobile payments such as Google & Apple pay has been a game-changer. Card payments used to slow things down, but with contactless, the process is super easy and efficient.

Many people often don’t carry cash, and companies are evolving. Train stations now let you use your card instead of tickets, you now tap your card on buses instead of paying the driver, and even window cleaners have started taking a direct debit rather than cash in hand. Have you thought about adjusting how your business deals with transactions?

A lot of companies are moving away from dealing with money and over to a cashless payment system. This includes having a card machine, offering contactless and allowing mobile payments. But what are the benefits to a cashless payment system? We’re going to point out some of the main advantages you can expect when you modernise your business. 

easy card payments

Make your business attractive to a busy lifestyle

People don’t want to carry cash with them everywhere they go now. They’d rather quickly pay with their debit or credit card so they can be on their way. In addition, more people want to use contactless too. A quick tap and you’re ready to go. 

If your business doesn’t provide these facilities for card users, they’ll simply go somewhere else. In particular, if you have a rural business and there aren’t any ATMs nearby, you’re going to lose customers because they aren’t carrying cash; make the jump to a cashless establishment! This is going to cater to almost everybody. It shows that you’re moving with the times and investing in your business too.

A study by Visa found that customers actually spend more money when they use a card to pay. For example, people spent on average 40% more at a family restaurant. Thus, having a cashless payment system could actually encourage your customers to spend more on your products or services.

card payments market stall

Create a more efficient process

Let’s be honest; nobody wants to stand waiting to pay longer than they have to. Everybody’s busy and they want to be in and out with their order – not waiting around in long lines. If they do have this negative experience, they’re more likely to visit a different place next time.

When customers are paying with cash, it can take longer to serve them. have you noticed that most people wait until the last minute to get the payment ready when paying cash, with card payments they tend to have it ready in their hand! Not only can it take customers longer to dig around in their wallets for the right change at the last moment, but it can also take employers longer to count the cash and coins they receive. Taking away the cash element can help to speed up waiting times, so no long lines with a grab and go system. lot’s of bars and clubs have already made the switch and claim it is making a huge difference to their business.

An insight report into consumer payments found that processing a contactless transaction only takes one to two seconds, compared to at least seven seconds for cash. You may think this isn’t a big difference, but if you’ve got a line full of people, this time will soon add up – the person at the back of the line will definitely notice the delay!

faster cashless payment

Less Stress for Employees

It doesn’t matter how much training an employee has had on the register, it can still be stressful handling a line full of customers. In particular, if they’re feeling under pressure or not very good at maths, counting out lots of coins and notes can be difficult.

Of course, you want to support your employees in any way that you can – and moving to a cashless payment system is going to improve stress levels at busy periods. 

mobile phone payment

Accommodate mobile payment users

Nobody can leave the house without their mobile phones these days, and people are far more likely to accidentally leave their wallet at home than their trusty devices. This will continue to be the case as mobile payment methods are growing in popularity. More and more customers are choosing options like Samsung Pay and Apple Pay to make purchases, and it’s important that your business embraces this new technology.

By providing the facilities to make these payments possible, you can accommodate your business to everybody. This trend is going to continue to grow, so making the investment now will be worthwhile. 

easier accounting with card payments

Easier accounting

In some industries such as restaurants and bars, balances don’t always add up at the end of a shift due to what is often human error from mishandling change. It’s easy for an employee to make a simple mistake if they aren’t paying attention or are at the end of a long shift. By cutting out the cash element, this is much more unlikely, and everything is logged.

When you take digital payments from cards and mobiles, all transactions will be tracked and have a record. It’s all visible to look back on and can feed into accounting software to reduce the manual inputting of data.

Reduce the risk of theft

When you keep cash in your registers overnight, it can make your business a target for thieves. Nobody wants to have their establishment broken into their hard-earned money stolen. While you may think that this will never happen to you, there’s still a risk that it could.

One way to minimise the chances of this happening is by removing the cash entirely and going cashless! Thieves will be deterred from breaking into your business, and you can enjoy peace of mind.

In addition, removing cash from your business can avoid the risk of receiving counterfeit banknotes. Since you no longer deal with cash, all payments will come with card and security is high with electronic payment systems.

good broadband connection

Think about your internet connection!

Going cashless is great, but you are then relying on a continuous reliable broadband connection for your business. You may think this option isn’t available if you are based in a rural area, but switching from traditional broadband providers to a wireless solution gives you a strong and secure internet connection when you need it most.

 We offer affordable packages that can be cost-effective for your business including cheaper calls with our VOIP phone systems.

How Wave are shaping the future of broadband

Do you have trouble accessing the internet in your area? Is the slow broadband affecting your home life or business productivity? Unfortunately, there are still a lot of areas in Lancashire and Greater Manchester that cannot enjoy fast internet on-demand, whether it is to stream Netflix or conduct business research. But that is all changing thanks to Wave Internet. We are providers of high-speed wireless broadband that can transform your online experience through modern technology. Let’s find out more about wireless broadband and its benefits.

streaming Netflix

What is Wireless or Satellite Broadband?

Just as the name suggests, this technology involves using a satellite dish to gain access to the internet. You can have a dish and transmitter installed at your home or business premises, which connects wirelessly to satellites in space to provide you with a broadband internet connection on the ground. It is very similar to how your satellite television works. But instead of just receiving information, you can send and upload it as you wish.

How does this differ from traditional wired options?

The main difference between satellite broadband and other types is that there are no wires or cables involved. Hence, it is not known as a traditional wired broadband option. There is no need for a landline either, which most of the big corporations like BT force customers to have unnecessarily. Wave offer the latest VoIP technology for making calls, read more about this here. If you do not have access to fast wired broadband services in your area, satellite broadband is the best option to get you online. In particular, this applies to rural areas of the country and if you live somewhere that is classed as remote. Alternative broadband like this is growing in popularity due to the variety of benefits that it can offer homeowners and business owners.

satellite broadband technology

What are the benefits of Satellite Broadband?

When you choose wireless satellite broadband over other options, you can look forward to many advantages. In particular, if you live somewhere that is rural or far away from bustling cities, you may find it very irritating and unproductive when you have slow internet access. often the wires from the exchange are old and damaged, which can affect the speeds you receive. Perhaps you do not receive any broadband options at all where you live or work.

wireless broadband beamed

Who can benefit from Wave Internet?

The great thing about satellite broadband is there is practically nowhere in the North West that cannot receive internet access. It offers endless accessibility compared to DSL, cable or fibre broadband options. Instead of spending time waiting for webpages to load, emails to refresh or videos to buffer, you can enjoy fast, easy broadband when you need it. No area is too remote for satellite broadband from Wave Internet as high-speed internet is beamed from our bases.

Due to the type of broadband, lots of different businesses can benefit, who often have issues with using the big corporations and wired networks. Companies such as Construction Sites, Schools, leisure parks and housing developments. many of these have temporary sites or a need for large network capability.

temporary site wireless broadband

When it comes to upload and download speeds, Wave’s broadband is very impressive; for example, Digital Subscriber Line (DSL) broadband can be slow if you are trying to complete large backup services or even if you are trying to watch HD videos. These tasks are no problem for satellite, which can offer download speeds of 1 to 200 MBPS, upload speeds of 1 to 4 MBPS, and can be up to 10 times faster than DSL broadband.

Fibre-optic broadband is probably an option that you see a lot on television or advertised online. It claims to be reliable, fast and easy to install for homes and businesses, but it is often not available in rural areas, or if it is, it is at a very high cost that may not suit your budget.

The best option for your home or business is satellite broadband instead. This is a more affordable option and can always work in remote areas; you do not have to wait for a long time for installation or cables to go down in your area. It all works by satellite and as long as you have a clear line to a Wave Internet mast, you are good to go.

voip for business

You do not need a landline for the broadband options with Wave, all you need is to have a satellite dish installed. This is not big or intrusive and the process of installation is not complicated or time-consuming. The satellite is around the size of a small pizza outside your building – you will hardly even notice it is there.

This includes an antenna being installed to receive the signal too. It is simple and does not take long for installation to be completed by a professional – Wave even have a fast-track option.

fast broadband for gaming

Reliability Is an Important Factor

While factors like the speed and price of broadband are important, there are other aspects that should be considered to ensure the best experience at home or work. You want to make sure that the broadband you choose is reliable.

For example, if you are running a business that depends on a daily internet connection, you do not have time to waste if systems go down. Our technology is much simpler than other options. You do not have to worry about electrical surges or heat damage that you can experience with cable internet and the copper coaxial cables that are installed.

Choosing a dependable and trustworthy broadband company is essential and it will avoid problems happening. Wave Internet is a reliable, local company that uses new and advanced technology to bring you dependable broadband when you need it the most. We don’t have overseas call centres and respond quickly with friendly service.

broadband customer service

Look for Excellent Customer Service

Customer service is also important and should be a consideration when you are choosing a broadband provider. You need to know that there is going to be help available when you need it.

Whether you are having a problem with the broadband or have a general enquiry, you want the response to be fast, helpful and professional. In addition, you may want to choose a local provider that is familiar with your area.

Again, this is where Wave Internet excels. We have a fantastic team based in the North West of England. We run an attentive, caring and efficient customer service that supports you when you have an enquiry or problem. We own all of our mast sites, operating a policy of limited numbers per mast to ensure we can provide excellent broadband.

If there is a problem, we know about it first before you have to worry.

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Choose Wave Internet

Would you like to make the switch to satellite broadband? It has never been easy to change your broadband. In particular, if you live in a rural area, you can finally enjoy having a stable internet broadband provider. With Wave Internet, you can enjoy fast, affordable and reliable internet for your home or business. Contact us today to find out more.

 

How to get fast Internet in rural areas

When you live in remote, rural areas, accessing superfast broadband can be a headache but there are specialist broadband providers that will ensure you receive reliable fast internet at blistering speeds!

The reason why some internet providers struggle to offer a great service in hard to reach areas is that the infrastructure is limited or simply isn’t there which can be a huge challenge for some larger organisations.

In urban areas, there is a real demand for high-speed internet, but why shouldn’t this be the case in rural areas as it’s just as important?

Find a Provider that specialises in Remote Areas

If you are based in one of these difficult to reach rural locations, you may want to use a provider that specialises in these areas as for standard broadband your entire connection depends on a telephone line, so the distance you are from the nearest line will determine the speed and efficiency of your broadband.

If you are based outside of a busy town or city centre area, your options will be limited as you will be far from the exchange and therefore you will be experiencing much slower speeds.

So, what are the main reasons for broadband being slower in rural areas?

  • With fibre broadband, the cables run from your nearest street cabinet and your home so if your home is far from the nearest cabinet, this could directly impact your overall broadband speed

  • As homes aren’t as close together as they often are in towns and cities, a single street cabinet may cover a much larger geographic area despite having the same number of telephone lines attached. This means that the line length to street cabinets tends to be much longer so you are likely to experience much slower fibre broadband speeds!

  • Some of the lines are also not upgraded as regularly as there is less demand so larger telecoms companies might make the decision that the demand does not warrant upgrading the services!

If you live in the countryside, you may be wondering what the benefits of your broadband option might be.

Here’s a breakdown to help you to decide on the best option:

Fibre broadband delivered by fibre optic cables

Fibre broadband is one of the most popular options with almost 90% of homes using this type of broadband. This is a high speed, efficient and reliable option.

Standard broadband using copper phone wires

Most households should be able to access standard broadband, however this is not the best option for rural locations as it is more common and much faster in urban areas.

Mobile broadband running on 4G

If your area has good 4G coverage you shouldn’t have a problem, however relying on mobile broadband could be unreliable, especially in a more remote location. However, there is no need to have a phone line and line rental charges so this is a bonus!

Satellite broadband using a satellite dish in your home

You don’t need a phone line for satellite broadband and the speeds are much faster so it is usually offered by more niche providers.

Fixed wireless broadband via a mast and receiver

Speeds can be fast with fixed wireless broadband, however this can vary and isn’t the most reliable option if you live in a rural area.

Bonded broadband which uses two or more phone lines to create a faster one

This is a very specialist option only offered by certain providers in the UK. Bonded broadband is able to significantly enhance internet speeds where faster services are not available but these services are primarily aimed at businesses as opposed to being used for residential use.

Making the switch and changing your broadband is easy!

If you are unhappy with the broadband service you are currently experiencing in a rural area, you are entitled to change this so you can benefit from a much faster and more reliable service!

There are many benefits to switching – from faster speeds and less monthly line rental fees to reliable and faster response times from engineers, so here’s what you should consider if you are looking to switch services soon:

  • There are tonnes of broadband providers out there, each offering something a little different for a slightly different price. When you want to switch, always use a price comparison tool to see what the options are in your rural area, and which one will give you the best deal.

  • Broadband contracts tend to last a while, so check what’s going on with the one from your current provider before taking out a new one. If you’re no longer within the contract’s minimum terms, you’re free to switch.

  • Work out which speed you need! A package with superfast speeds (24Mb and above) is great for big households, or anyone who streams a lot of video, plays games online, or downloads large files regularly but you might need less than this if you are not such a heavy wifi user!

  • Consider their customer service – Will you get a quick response from them if something does go wrong? Have a read of some customer reviews to find out what other existing users are saying!

 

Consider a specialist broadband provider

For example, broadband companies such as Wave Internet are experts in providing high speed and reliable broadband services across rural areas across the North West and they can offer dedicated wireless fibre broadband to difficult to reach locations with ease.

Larger, conventional companies cannot supply rural areas in the best way as they often have pressure to oversubscribe their mast sites which can mean slower speeds and less efficient broadband services for their customers.

What makes Wave Internet different from the rest?

At Wave Internet we own all of our mast sites and do not rent public masts so we have no pressure to oversubscribe our services and operate a policy of limited numbers per mast in order to ensure the best possible broadband experience for all.

Evolved to address the dissatisfaction experienced by individuals and businesses with poor service provided by giant telecoms plc’s, we are able to provide you with high speed internet access than are currently available with conventional fixed line solutions.

With Wave Internet we can supply you with fantastic broadband services for both residential and business addresses and there are many benefits including:

  • Greater upload speeds – especially important if you use any cloud based services or remotely back up your data.

  • Fast overall internet speeds

  • No monthly line rental fees, reducing the overall cost of the package

  • Voice over internet phone systems (VoIP) – cheaper calls, flexible and adaptable contact numbers, no line rental.

  • Reliable, fast response times – all of our masts are in this local area, and so are our engineers!

  • Guest networks for friends and visitors – give your customers access to the internet without them being able to access everything else on the network.

If you live in a rural location or a very hard to reach area and you believe your broadband services are not exceeding your expectations, contact Wave Internet today for a free site survey and we will help your broadband to get up to speed!

 

Broadband without line rental

Flexible broadband with modern technology

The rise of mobile phones now being used by 93% of the population has meant that fewer calls are made from a landline so there’s no need to add this into your broadband package if it simply won’t be used.

Wave Internet offers many different options to suit your needs and provides the latest technology to ensure you can access the fastest and most efficient broadband service around.

For a free site inspection before our qualified engineers complete your broadband installation, please contact us here and we will arrange a free site survey to suit your business or residential needs.

Don’t cry over slow speeds! There is a solution!

dont-cry-over-slow-speeds

How to get super-fast broadband without phone line rental

When looking for a new broadband provider, it is easy to assume that this would also include phone line rental within the fee, but this isn’t necessary with the most modern and up-to-date broadband providers.

Wireless fibre technology can be used to take high-speed fibre-optic broadband, transfer it to microwave data and then transmit a secure wireless signal between distribution sites to homes and businesses without the need for a phone line or line rental.

Instead of cable, a small dish can be used to provide wireless fibre technology to anyone within a clear line of sight of the distribution points.

Most broadband packages use your phone line to deliver broadband, however, some internet providers give you the option so you can choose to have a phone line as an add on if you require this or you can use their VOIP system.

 VOIP Systems

What is a VOIP system?

VoIP is also known as internet telephony which is a way of making phone calls that, believe it or not, doesn’t use a phone line.

VoIP stands for Voice over Internet Protocol which means phone calls that are made through the internet, rather than through a regular landline or a mobile network.

A VoIP system works by taking your analogue voice signals, converting them into digital signals, then sending them as data over your broadband line.

It’s a very useful way of making calls – for a start, once it’s set up it’s a lot cheaper than using normal phone lines. It means that, depending on your setup, you may not have to pay for your phone calls based on distance, which country you’re calling, or how much time you spend chatting.

Due to modern and advanced technology, with Wave Internet, compared to traditional providers there is no phone line needed and no overseas call centres too!

Whether you are looking for Residential wifi or Business wifi, Wave Internet can help you to get super fast broadband without line rental!

The broadband service from Wave Internet does not require a phone line and whether you need residential broadband or business broadband, we can accommodate the package to suit you.

 waveinternet-logo

Here are some of the benefits of using Wave Internet with no line rental:

  • Experience reduced monthly costs on your broadband services

  • With unique fibre-to-mast solutions, you can benefit from high speed internet access

  • With the aid of secure encrypted radio technology, you can enjoy far higher speeds than those currently available with conventional fixed line solutions

  • Greater upload speeds which is especially important if you use any cloud based services or remotely back up your data

  • Faster overall internet speeds even in remote countryside areas

  • Voice over internet phone systems (VOIP) will allow you to access cheaper calls whilst offering flexible and adaptable contact numbers

  • Reliable and fast response times – with local masts and local engineers, the broadband service you will experience will be second to none!

  • Guest networks for friends and visitors – give people access to the internet when they need it most

  • By not renting public masts, there is no pressure to oversubscribe sites like other suppliers so there is a policy of limited numbers per mast in order to offer super fast broadband for all!

 

 

How to check your broadband speed

Are you actually getting the speeds you were promised?

Are you making the most of your broadband speed and checking this regularly? If not, you could be missing out on the super-fast, reliable broadband, that you were promised. You are not alone, many providers promise unrealistic speeds to draw you in, but due to the way their delivery their internet, often from old and tired exchanges, this is never going to be the speed you actually get!

When you buy wifi services from an internet service provider they are responsible for the service delivered to the router at your premises and it’s worth noting that if some providers offer ‘up’ to a certain speed, this can often be the best-case scenario.

Broadband speeds can be reduced by many different factors including;

  • The distance from the exchange

  • The quality of the wiring

  • The quality of the router

  • The time of day – You may experience that you get faster speeds late at night than during the day as fewer people will be contending for the available bandwidth.

slow internet speeds

What’s the best way to test your speed?

For the best results, you could try the following online software including: 

Firstly, to do a basic test you can go to any broadband speed checker and run the test yourself in a browser. In most cases the results may be good enough but for a more accurate result you must turn off your PC or laptop’s wifi and connect it to the router using an ethernet cable.

If you turn off any other devices that are using the connection, such as TVs, tablet devices, smartphones and restart your router, you may after a few minutes restart your PC and close down as many programs as possible, including any anti-virus software.

Once you have done this you will need to open a clean browser and follow a bookmark to your chosen broadband speed testers.

fed up with slow speeds

Possible issues when testing

When you run a speed test, there are a number of issues that could cause the online speed test to measure a lower speed than the actual connection, so here are some top tips for you to think about prior to testing your internet:

  • Ensure that there are no other programs or applications running in the background when running an online speed test. Another program running on your device at the same time such as a software download, could be using your Internet connection while you are trying to run a speed test.

  • Be aware that the speed test server may be highly loaded. Particularly at peak times, the servers used to provide online speed tests could be at their maximum capacity so the results may not be as accurate!

  • Try to run speed tests at different times of the day, and on different days and note the best results as generally, the highest results will be the most accurate.

  • Directly connect your device to your router by Ethernet cable. Avoid running an online speed test if connected to your router by wifi as your wifi network could be the weak link in your broadband chain so you’ll end up measuring the speed of your WiFi connection rather than your broadband connection.

  • Wifi interference issues can often cause rapid fluctuations in online speed test results. If you have no alternative than to use Wifi, then ensure that your WiFi is optimised and be located next to your wifi router when you do these tests!

switch provider

My speed is slow! What can I do?

If you are still feeling dissatisfied with your broadband speed once you have carried out these important checks, you may want to consider a new provider offering faster, more efficient and an overall more reliable broadband service.

Using a provider such as Wave Internet has many benefits as we are a local and independent business so we can provide super fast broadband to our customers, great customer service and our wifi can access hard to reach rural areas with super fast speeds too!

There are many reasons why you could consider switching to Wave Internet and here are just a few of them:

  • Greater upload speeds – especially important if you use any cloud based services or remotely back up your data

  • Fast overall internet speeds

  • No monthly line rental

  • Voice over internet phone systems (VoIP) – cheaper calls, flexible and adaptable contact numbers, no line rental.

  • Reliable, fast response times – all of our masts are in this local area, and so are our engineers!

  • Guest networks for friends and visitors – give your customers access to the internet without them being able to access everything else on the network.

Our friendly team of skilled engineers are always happy to help you, without the confusing techie speak! Based in the North West of England, our dedicated wireless fibre broadband doesn’t need a phone line and there’s no overseas call centres, so why not get in touch with us today?

We own all of our own mast sites, so when it comes to making your broadband work at blistering speeds, we can exceed your expectations! Different from the well known large scale suppliers, Wave Internet do not rent public masts meaning there’s no pressure to oversubscribe our sites unlike other organisations.

We operate a policy of limited numbers per mast in order to ensure superfast broadband for all our customers so if you would like to arrange a free site survey for residential or business broadband services, our team would be happy to get up to speed with your wifi!

 

The Myths about broadband

When considering switching your broadband service, you may be dissatisfied with your current provider but still hesitant to switch due to the myths about changing your service.

Wave Internet are here to help you to bust these broadband myths and give you the reassurance you need to make the best choices for you.

Here are some of the key myths that surround the process of switching broadband:

  1. It’s too much hassle to switch and takes too long

Probably the biggest myth surrounding broadband is that it takes too long to switch but there are so many positives to switching too. You can save money, experience quicker speeds and better customer service too and they are just a few reasons.

At Wave Internet we make the installation process as seamless as possible so there’s no need to worry about everything taking too long. All of our engineers are local in the North West so you won’t be waiting long for you installation!

In most cases, switching broadband is almost entirely provider-led so all you need to do is contact your new provider to arrange start and end dates and the provider will do the rest.

  1. I’ll lose internet access when I switch

The switching process used to be long and complicated but with Wave Internet we can set up a new wifi connection for you in 7-10 working days from when you have contacted us.

Going without an internet connection is difficult for many these days with demands of work and everyday life and as Wave Internet is a local, independent provider you can expect more personalised customer service to ensure the job is done quickly and efficiently.

A typical switch can result in a short loss of service but it’s a matter of minutes as opposed to days so you won’t have too long to wait! On the days your switch is scheduled to take place, you can lose your connection for up to an hour so if completed on time, there shouldn’t be much interruption for you!

Here at Wave Internet we have our own mast sites and do not rent public masts meaning we have no pressure to oversubscribe our sites unlike other suppliers. We operate a policy of limited numbers per mast in order to ensure superfast broadband for all of our customers.

If you are considering switching to another provider, make sure you remember to check your current cancellation notice, otherwise you could end up paying double or your old and new broadband provider.

  1. My Broadband speed will be slower when I switch

The two biggest dissatisfaction for broadband users are slow speeds and poor, unreliable connections but we can ensure that with Wave Internet you won’t experience this if you are looking for fast internet speeds and reliable connections across the North West.

We can offer download speeds of up to 30Mbps and great connections for residential or business customers so there’s no need to worry about your broadband service being slower than usual.

Whether you like to watch films online, access on demand TV or online gaming, Wave Internet offers reliable, fast internet on a more personal level as an alternative to larger providers.

If you are based in the North West, you may find that using a local provider will also speed up your service as we own all of our mast sites meaning we have no pressure to oversubscribe our sites unlike other suppliers. We operate a policy of limited numbers per mast in order to ensure superfast broadband for all of our customers.

  1. Fibre Broadband is too expensive

Some internet users think that using superfast services may cost the earth, and therefore can’t justify switching, however, Wave Internet offers a competitive price, fantastic connection and excellent customer service too!

Wave Internet offers various packages including Silver, Gold and Platinum so there are various price points depending on your budget. Our superfast wireless broadband service is available for all homes and businesses so if you are in a more rural location or an area which cannot be reached by traditional providers, you’re in luck!

Wireless fibre technology allows us to take high speed fibre optic broadband and transfer it to microwave data, to then transmit a secure wireless signal between our distribution sites to homs and businesses, connecting you to the worldwide web. The technology maintains the fibre optic speed and beams the data through the airwaves to your doorstep, without the need for a phone line.

Instead of cable, we use a small dish and can provide wireless fibre technology to anyone within a direct, clear line of sight from one of our distribution points. Your Wave Internet antenna is then installed on your building and recieves the signal in line of sight. Y6our free router plus into your receiver and your Wave Internet experience has begun.

  1. All the choices are really confusing

There are so many broadband providers out there so many people feel it can be challenging to make the right choice. Even though some providers offer a discount or a bundle deal for many services it can seem a little overwhelming to find out which is going to be the better deal.

Here at Wave Internet, we have a simple pricing structure so you can pay for as much or as little as you want in terms of extra benefits.

As a top tip, you need to consider the services and benefits you actually need and check if they are included in the deal. Before you start shopping around, think about your priorities and the kind of speeds you are looking for. Once you have an idea of what you want and need from your broadband service, it’s time to start comparing broadband deals.

  1. I think I’m getting the best deal with my current provider already

When you originally secured your broadband deal I’m sure you did a lot of shopping around to get the price, therefore it makes sense to go back to the beginning as the broadband market is constantly growing and prices will always be changing. There are so many benefits to consider, from the overall speed to the ease of installation and customer service too!

As Wave Internet is a local, independent provider, we have an experienced team of engineers on hand to provide excellent customer service. Whether you are looking for residential or business broadband services, you will want to ensure you can always talk to someone knowledgeable and reliable, as opposed to dealing with overseas customer service teams.

We hope this has helped to bust some broadband myths for you and we are confident that we can offer you affordable and efficient high speed internet with no techie speak! If you would like to explore Wave Internet services further, you can request a site survey so we can take a full look at your property and help you to secure the fastest broadband around!

 

Now supplying even more communities with super fast wireless fibre!

Our coverage has now expanded and we’re pleased to announce that our super fast wireless fibre technology is now available in even more places. Check out our coverage map for further details and get in touch for your free site survey.

Coverage locations: Blackburn · Darwen · Preston · Manchester · Accrington · Mellor · Wilpshire · Langho · Billington · Whalley · Clitheroe · Ribble Valley · Rimington · Hoddlesden · Waterside · Whittlestone Head · Edgworth · Affetside · Rochdale · Oldham · Bury · Bolton · Skipton · Harwood · Entwistle · Broadhed · Belmont · Read · Fence · Pendleton

 

Now supplying… Westholme School

Wave Internet is pleased to have been asked to supply one of the leading independent Lancashire schools with superfast broadband. Westholme School joins the superfast internet Wave. Now Westholme can enjoy blistering speeds for all of its staff and pupils, with Wave’s superfast broadband allowing everyone access to the power of the internet to further education.

3 new masts

Due to continued requests from people unhappy with their existing broadband supplier, Wave Internet has added 3 new mast sites to cover the whole of Darwen and surrounding areas. So now we can offer superfast broadband to everyone, without demanding that they install a telephone line costing £215 per year.
Wave Internet offers broadband with no phone line required from £19.99 per month. (£1 more than BT charge just for a phone line!)