I don’t want my kids looking at certain content, is there anything I can do?

Find out if you can get Wave Internet

Coverage Checker

I don’t want my kids looking at certain content, is there anything I can do?

There are various different ways to restrict content, and none of them replace proper parental guidance.

It’s worth looking into options on devices directly, for example, Apple has “Screen Time” which can be enabled and used to restrict unsuitable content and control times the device is used.

One of the easiest ways to restrict content accessible on your Wi-Fi network would be to use Open DNS’s Family Shield https://www.opendns.com/home-i… which can be used for free. 

It’s just a matter of changing the DNS server entries in your routers DHCP settings to 208.67.222.123 and 208.67.220.123. 

  • First open a web browser on a device connected to your Wi-Fi, type in 192.168.0.1 and press enter.
  • You will then need to log in using username: admin and password: (as on the sicker on the bottom of the router)
  • Then click on DHCP on the left and input the Open DNS servers in the primary and secondary boxes and confirm by clicking “Save” at the bottom
  • Due to the current DHCP lease time, these setting won’t become active on devices for up to 120 minutes unless the device is disconnected and reconnected to the Wi-Fi.

Obviously this isn’t flawless so you’ll still need to monitor usage and be aware that turning off Wi-Fi and using mobile data on a mobile phone will bypass any restrictions on the Wi-FI.

I don’t appear to have a good Wi-Fi connection in every part of my property, is there anything you can do?

It may be worth considering a mesh Wi-Fi system to help distribute the Wi-Fi signal more effectively around your property. 

These are multiple devices that connect to each other using a wireless link to create a single Wi-Fi network around your property and are aware of which device is connected to which mesh extender ensuring each device has the best signal possible based on its location.

Depending on the size and construction of your property we usually find most properties can be covered using a set of 3 mesh extenders. We can supply and install a set of 3 mesh extenders for £7.99 per month. We configure and install these where required in your home

I don’t seem to have an internet connection, what should I do?

Try rebooting your router and dish, just disconnect the power to both and then reconnect. It will then take a few minutes for them to reboot and reconnect. 
If you still have no connection, check that the black cable coming from the outside dish / receiver is connected to the port labeled POE on the small black power supply (looks like a laptop charger) and that it has a light on. 
There should also be a cable (usually white) connected from the LAN port on the power supply to the WAN port on the router.

My connection is slow

There are several reasons why your connection might be really slow. Attempt to fix the problem by restarting your router: unplug the power to your black brick, unplug the power to your router, leave for 3 minutes… plug back in (DO NOT PRESS THE RESET BUTTON ON YOUR ROUTER). If your problem still persists, get in touch with our support team by emailing support@waveinternet.co.uk

My connection keeps dropping out

This is most likely caused by issues with your router. Attempt to fix the problem by restarting your router: unplug the power to your black brick, unplug the power to your router, leave for 3 minutes… plug back in (DO NOT PRESS THE RESET BUTTON ON YOUR ROUTER). If your problem still persists, get in touch with our support team by emailing support@waveinternet.co.uk

My WiFi signal is weak in some rooms

The signal from your router will diminish the further distance you are from it. This is enhanced if you have particularly thick walls as are in older properties. You can boost your signal by using WiFi extenders. We can install these when we install your network for £99 excl. VAT, or at a later date for £145 excl. VAT.

How can I make the Wave signal to my house better?

The signal to your house depends on line of sight to a transmitter at a high point near you. Trees, particularly in the summer as the leaves appear, can disrupt the line of sight and cause problems to connections. It is worth keeping an eye on foliage near your house, to make sure it does not become too overgrown and therefore interfere with your signal. You may also want to make sure there are no birds nesting near the radio as they can also cause problems of interference.