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What happens if I move house?

Please let us know as soon as you know you are moving house. If you wish to use Wave at your new address, you can stay on the same contract (as long as we can provide service at the new address). You will not be charged for installation at the new house. If you wish to terminate your connection within your 18 month contract then you will be charged 80% of the total amount outstanding on the contract. However, if the new occupants wish to take Wave on the same package then we will waive the cessation fee once they have signed up and have started paying. If you are on a rolling month by month contract (at the end of the initial 18 month period) then you need to give us 30 days notice to cancel. We will arrange a date to remove the equipment unless the new occupants wish to keep the service.