Help & Support

Find out if you can get Wave Internet

There are various different ways to restrict content, and none of them replace proper parental guidance.

It’s worth looking into options on devices directly, for example, Apple has “Screen Time” which can be enabled and used to restrict unsuitable content and control times the device is used.

One of the easiest ways to restrict content accessible on your Wi-Fi network would be to use Open DNS’s Family Shield https://www.opendns.com/home-i… which can be used for free. 

It’s just a matter of changing the DNS server entries in your routers DHCP settings to 208.67.222.123 and 208.67.220.123. 

  • First open a web browser on a device connected to your Wi-Fi, type in 192.168.0.1 and press enter.
  • You will then need to log in using username: admin and password: (as on the sicker on the bottom of the router)
  • Then click on DHCP on the left and input the Open DNS servers in the primary and secondary boxes and confirm by clicking “Save” at the bottom
  • Due to the current DHCP lease time, these setting won’t become active on devices for up to 120 minutes unless the device is disconnected and reconnected to the Wi-Fi.

Obviously this isn’t flawless so you’ll still need to monitor usage and be aware that turning off Wi-Fi and using mobile data on a mobile phone will bypass any restrictions on the Wi-FI.

It may be worth considering a mesh Wi-Fi system to help distribute the Wi-Fi signal more effectively around your property. 

These are multiple devices that connect to each other using a wireless link to create a single Wi-Fi network around your property and are aware of which device is connected to which mesh extender ensuring each device has the best signal possible based on its location.

Depending on the size and construction of your property we usually find most properties can be covered using a set of 3 mesh extenders. We can supply and install a set of 3 mesh extenders for £7.99 per month. We configure and install these where required in your home

Just send us an email requesting the package you require to support@waveinternet.co.uk or give us a call on 01254 377373

Wave Internet can supply a VoIP line (Voice over Internet Protocol) service. This provides a telephone service that uses your internet connection. The calls are generally cheaper than on a traditional phone service and the monthly cost is much lower too. You can see more details at waveinternet.co.uk/voip-phone-system
Try rebooting your router and dish, just disconnect the power to both and then reconnect. It will then take a few minutes for them to reboot and reconnect. 
If you still have no connection, check that the black cable coming from the outside dish / receiver is connected to the port labeled POE on the small black power supply (looks like a laptop charger) and that it has a light on. 
There should also be a cable (usually white) connected from the LAN port on the power supply to the WAN port on the router.

There are several reasons why your connection might be really slow. Attempt to fix the problem by restarting your router: unplug the power to your black brick, unplug the power to your router, leave for 3 minutes… plug back in (DO NOT PRESS THE RESET BUTTON ON YOUR ROUTER). If your problem still persists, get in touch with our support team by emailing support@waveinternet.co.uk

This is most likely caused by issues with your router. Attempt to fix the problem by restarting your router: unplug the power to your black brick, unplug the power to your router, leave for 3 minutes… plug back in (DO NOT PRESS THE RESET BUTTON ON YOUR ROUTER). If your problem still persists, get in touch with our support team by emailing support@waveinternet.co.uk

The signal from your router will diminish the further distance you are from it. This is enhanced if you have particularly thick walls as are in older properties. You can boost your signal by using WiFi extenders. We can install these when we install your network for £99 excl. VAT, or at a later date for £145 excl. VAT.

Please call 01254 377373 immediately so that we can arrange for an engineer to come and realign the dish.

The signal to your house depends on line of sight to a transmitter at a high point near you. Trees, particularly in the summer as the leaves appear, can disrupt the line of sight and cause problems to connections. It is worth keeping an eye on foliage near your house, to make sure it does not become too overgrown and therefore interfere with your signal. You may also want to make sure there are no birds nesting near the radio as they can also cause problems of interference.

If we already have a network in your area, we will be able to get you connected straight away. Take a look at our current coverage map and get in touch! If we don’t currently have a network in your area, we may still be able to get superfast wireless broadband for you as we’re always looking to expand. Contact us via the form online or email info@waveinternet.co.uk and we’ll see what we can do!

VoIP stands for Voice over Internet Protocol and basically allows you to make your telephone calls over the internet rather than via a telephone line. Your phone connects via a small box which is plugged into your broadband connection. If you order a VoIP package you will no longer need a land line phone line at all, saving you money (on average £150 per year).

We can take your new bank details over the phone or by email. Please call us on 01254 377373 or email info@waveinternet.co.uk to make the amendments.

You can upgrade free of charge at any time. If you are within your contract you will not be able to downgrade until your contract ends

If you have a problem with your internet connection we will initially try to identify the problem remotely. Often together we can remedy the problem over the telephone. If the problem needs an engineer we will arrange a time for a visit. We will not charge for fixing the problem unless we have specified as such before. Please note: if the issue relates to the tampering of equipment, a call out fee will be charged.

Payment will be taken monthly in advance from the date your contract started.

Your bill will be sent to you monthly in advance from the date your contract started.

Once we receive your order, we will contact you to arrange a date for one of our engineers to visit you and carry out a site survey to install. The time between ordering and survey to install can be up to six weeks depending on how busy our engineers are when you place your order. However, during quieter periods we can usually book an engineer to visit you within a week or two after you have placed your order.

You need to have a router that is compatible for cable connections as opposed to an ADSL router. You can buy one online or from suitable high street shops

If you have a large house or thick walls then the Wi-Fi signal from your router might not be strong enough as you go further from it. You can boost the connection by using powerline adapters.

Your contract is 18 months from the date of install. If you choose to cancel before the 18 months then you will be charged 80% of the remaining amount outstanding on the contract. However, if you are cancelling because you are moving house and the new occupants wish to take the same package as you had from Wave then we will waive the cessation fee.

At the end of your contract your package will continue on a month by month rolling contract.

Please let us know as soon as you know you are moving house. If you wish to use Wave at your new address, you can stay on the same contract (as long as we can provide service at the new address). You will not be charged for installation at the new house. If you wish to terminate your connection within your 18 month contract then you will be charged 80% of the total amount outstanding on the contract. However, if the new occupants wish to take Wave on the same package then we will waive the cessation fee once they have signed up and have started paying. If you are on a rolling month by month contract (at the end of the initial 18 month period) then you need to give us 30 days notice to cancel. We will arrange a date to remove the equipment unless the new occupants wish to keep the service.

If you decide to cancel during your 18 month contract period you will have to pay a cessation fee which is 80% of the remaining term. If you are on a rolling month by month contract (at the end of the initial 18 month period) then you need to give us 30 days notice to cancel. We will arrange a date to remove the equipment when your cancellation has been confirmed.

We like to keep all our customers happy so if you are dissatisfied we are keen to do our very best to make things right. Please contact us to get help.

Yes, Wave will connect your router to the internet. Please note: Wave are only responsible for the internet connection to your property, we are not responsible for your internal network.

Since Wave is brought to you via wireless technology you can have Wave fitted and use the service whilst having your wired connection (via your telephone line) live at the same time. When ordering an Wave connection we do suggest that you don’t cancel your current broadband supplier until your Wave connection is live.

We can provide you with a fixed IP address. This is subject to an additional charge. *This comes free with Platinum and Platinum Plus packages.

Once we receive your order, we will contact you to arrange a date for one of our engineers to visit you and carry out a site survey to install. The time between ordering and survey to install can be up to six weeks depending on how busy our engineers are when you place your order. However, during quieter periods we can usually book an engineer to visit you within a week or two after you have placed your order. We aim to get you up-and-running within 7 days of signing up with us.

Yes, the engineer will need to have access to the inside of your property in order to carry out your installation.

The radio will need to be put up in a line of sight to the transmitter in order to get a signal to your property. The installer will discuss this with you before any work is carried out.

The router is easy to set up following the manufacturer’s instructions that are included. Please note: We are only responsible for bringing the internet to your property; we are not responsible for setting up your router or your internal network.

Someone needs to be present when the installation takes place. We will also take a signature (from someone over 18) to ensure that you are happy with the service you‘ve received.

If our engineer performs a survey to install and is unable to get a connection to you due to line of sight or other unforeseen issues, we will look for a solution and will return to install at a later date if connection is deemed at all feasible. No monies will be taken from your account until your connection is live. Should we be unable to connect you we will keep your details on hand and be in touch as our local sites expand.

You need to have a router that is compatible for cable connections as opposed to an ADSL router. You can buy one online or from suitable high street shops.

It is about the size of a small pizza (smaller than a conventional satellite dish).

If you have a large house or thick walls then the Wi-Fi signal from your router might not be strong enough as you go further from it. You can boost the connection by using powerline adapters.

Wireless routers are easy to set up following the manufacturer’s instructions that are included. Please note: we are only responsible for bringing the internet to your property; we are not responsible for setting up your router or your internal network.

A small device (smaller than a satellite dish) attached to the outside of your property picks up the broadband from a transmitter on our local network. A discreet cable is run into your house in a similar way as from a satellite dish. You can then connect your computer directly or connect a router as you would do from broadband via your telephone.

No, you don’t need a phone line to connect to Wave. Wave is brought to your home via a small receiver on the outside of your house that picks up a wireless signal. Still need a phone line? We can provide this! Take a look at our Phones page.

Yes, you can connect many devices at a time via a wireless router. A wireless router is provided with all of our packages. Alternatively, you can buy one online or from many high street shops.

Yes you can connect many devices at a time via a wireless router without needing cables. A wireless router is provided with all packages. Alternatively, you can buy one online or from high street shops.

You can use gaming consoles as with any broadband connection. It might be worth bearing in mind that gaming uses high levels of data so you will need to check the data allowance you have available.

Wave can provide a wireless link to connect two buildings together. This is a much cheaper option than running cables.

At present, we do not provide email addresses. The best bet is to set-up a free webmail address if you do not already use one (e.g. Gmail, Outlook, Yahoo, iCloud etc)

Yes, if it is a free webmail address as described above. If you have an email address through your current broadband provider you may be able to keep it but you would need to contact them to see if this is possible.

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At present, we do not provide email addresses. The best bet is to set-up a free webmail address if you do not already use one (e.g. Gmail, Outlook, Yahoo, iCloud etc)

Yes, if it is a free webmail address as described above. If you have an email address through your current broadband provider you may be able to keep it but you would need to contact them to see if this is possible.

Load More

There are various different ways to restrict content, and none of them replace proper parental guidance.

It’s worth looking into options on devices directly, for example, Apple has “Screen Time” which can be enabled and used to restrict unsuitable content and control times the device is used.

One of the easiest ways to restrict content accessible on your Wi-Fi network would be to use Open DNS’s Family Shield https://www.opendns.com/home-i… which can be used for free. 

It’s just a matter of changing the DNS server entries in your routers DHCP settings to 208.67.222.123 and 208.67.220.123. 

  • First open a web browser on a device connected to your Wi-Fi, type in 192.168.0.1 and press enter.
  • You will then need to log in using username: admin and password: (as on the sicker on the bottom of the router)
  • Then click on DHCP on the left and input the Open DNS servers in the primary and secondary boxes and confirm by clicking “Save” at the bottom
  • Due to the current DHCP lease time, these setting won’t become active on devices for up to 120 minutes unless the device is disconnected and reconnected to the Wi-Fi.

Obviously this isn’t flawless so you’ll still need to monitor usage and be aware that turning off Wi-Fi and using mobile data on a mobile phone will bypass any restrictions on the Wi-FI.

If we already have a network in your area, we will be able to get you connected straight away. Take a look at our current coverage map and get in touch! If we don’t currently have a network in your area, we may still be able to get superfast wireless broadband for you as we’re always looking to expand. Contact us via the form online or email info@waveinternet.co.uk and we’ll see what we can do!

Wireless routers are easy to set up following the manufacturer’s instructions that are included. Please note: we are only responsible for bringing the internet to your property; we are not responsible for setting up your router or your internal network.

A small device (smaller than a satellite dish) attached to the outside of your property picks up the broadband from a transmitter on our local network. A discreet cable is run into your house in a similar way as from a satellite dish. You can then connect your computer directly or connect a router as you would do from broadband via your telephone.

No, you don’t need a phone line to connect to Wave. Wave is brought to your home via a small receiver on the outside of your house that picks up a wireless signal. Still need a phone line? We can provide this! Take a look at our Phones page.

Yes, you can connect many devices at a time via a wireless router. A wireless router is provided with all of our packages. Alternatively, you can buy one online or from many high street shops.

Yes you can connect many devices at a time via a wireless router without needing cables. A wireless router is provided with all packages. Alternatively, you can buy one online or from high street shops.

You can use gaming consoles as with any broadband connection. It might be worth bearing in mind that gaming uses high levels of data so you will need to check the data allowance you have available.

Wave can provide a wireless link to connect two buildings together. This is a much cheaper option than running cables.

Load More

Once we receive your order, we will contact you to arrange a date for one of our engineers to visit you and carry out a site survey to install. The time between ordering and survey to install can be up to six weeks depending on how busy our engineers are when you place your order. However, during quieter periods we can usually book an engineer to visit you within a week or two after you have placed your order. We aim to get you up-and-running within 7 days of signing up with us.

Yes, the engineer will need to have access to the inside of your property in order to carry out your installation.

The radio will need to be put up in a line of sight to the transmitter in order to get a signal to your property. The installer will discuss this with you before any work is carried out.

The router is easy to set up following the manufacturer’s instructions that are included. Please note: We are only responsible for bringing the internet to your property; we are not responsible for setting up your router or your internal network.

Someone needs to be present when the installation takes place. We will also take a signature (from someone over 18) to ensure that you are happy with the service you‘ve received.

If our engineer performs a survey to install and is unable to get a connection to you due to line of sight or other unforeseen issues, we will look for a solution and will return to install at a later date if connection is deemed at all feasible. No monies will be taken from your account until your connection is live. Should we be unable to connect you we will keep your details on hand and be in touch as our local sites expand.

You need to have a router that is compatible for cable connections as opposed to an ADSL router. You can buy one online or from suitable high street shops.

It is about the size of a small pizza (smaller than a conventional satellite dish).

If you have a large house or thick walls then the Wi-Fi signal from your router might not be strong enough as you go further from it. You can boost the connection by using powerline adapters.

Load More

Just send us an email requesting the package you require to support@waveinternet.co.uk or give us a call on 01254 377373

Once we receive your order, we will contact you to arrange a date for one of our engineers to visit you and carry out a site survey to install. The time between ordering and survey to install can be up to six weeks depending on how busy our engineers are when you place your order. However, during quieter periods we can usually book an engineer to visit you within a week or two after you have placed your order.

You need to have a router that is compatible for cable connections as opposed to an ADSL router. You can buy one online or from suitable high street shops

If you have a large house or thick walls then the Wi-Fi signal from your router might not be strong enough as you go further from it. You can boost the connection by using powerline adapters.

Your contract is 18 months from the date of install. If you choose to cancel before the 18 months then you will be charged 80% of the remaining amount outstanding on the contract. However, if you are cancelling because you are moving house and the new occupants wish to take the same package as you had from Wave then we will waive the cessation fee.

At the end of your contract your package will continue on a month by month rolling contract.

Please let us know as soon as you know you are moving house. If you wish to use Wave at your new address, you can stay on the same contract (as long as we can provide service at the new address). You will not be charged for installation at the new house. If you wish to terminate your connection within your 18 month contract then you will be charged 80% of the total amount outstanding on the contract. However, if the new occupants wish to take Wave on the same package then we will waive the cessation fee once they have signed up and have started paying. If you are on a rolling month by month contract (at the end of the initial 18 month period) then you need to give us 30 days notice to cancel. We will arrange a date to remove the equipment unless the new occupants wish to keep the service.

If you decide to cancel during your 18 month contract period you will have to pay a cessation fee which is 80% of the remaining term. If you are on a rolling month by month contract (at the end of the initial 18 month period) then you need to give us 30 days notice to cancel. We will arrange a date to remove the equipment when your cancellation has been confirmed.

We like to keep all our customers happy so if you are dissatisfied we are keen to do our very best to make things right. Please contact us to get help.

Yes, Wave will connect your router to the internet. Please note: Wave are only responsible for the internet connection to your property, we are not responsible for your internal network.

Since Wave is brought to you via wireless technology you can have Wave fitted and use the service whilst having your wired connection (via your telephone line) live at the same time. When ordering an Wave connection we do suggest that you don’t cancel your current broadband supplier until your Wave connection is live.

We can provide you with a fixed IP address. This is subject to an additional charge. *This comes free with Platinum and Platinum Plus packages.

Load More

We can take your new bank details over the phone or by email. Please call us on 01254 377373 or email info@waveinternet.co.uk to make the amendments.

You can upgrade free of charge at any time. If you are within your contract you will not be able to downgrade until your contract ends

If you have a problem with your internet connection we will initially try to identify the problem remotely. Often together we can remedy the problem over the telephone. If the problem needs an engineer we will arrange a time for a visit. We will not charge for fixing the problem unless we have specified as such before. Please note: if the issue relates to the tampering of equipment, a call out fee will be charged.

Payment will be taken monthly in advance from the date your contract started.

Your bill will be sent to you monthly in advance from the date your contract started.

Load More

Wave Internet can supply a VoIP line (Voice over Internet Protocol) service. This provides a telephone service that uses your internet connection. The calls are generally cheaper than on a traditional phone service and the monthly cost is much lower too. You can see more details at waveinternet.co.uk/voip-phone-system

VoIP stands for Voice over Internet Protocol and basically allows you to make your telephone calls over the internet rather than via a telephone line. Your phone connects via a small box which is plugged into your broadband connection. If you order a VoIP package you will no longer need a land line phone line at all, saving you money (on average £150 per year).

Load More

There are various different ways to restrict content, and none of them replace proper parental guidance.

It’s worth looking into options on devices directly, for example, Apple has “Screen Time” which can be enabled and used to restrict unsuitable content and control times the device is used.

One of the easiest ways to restrict content accessible on your Wi-Fi network would be to use Open DNS’s Family Shield https://www.opendns.com/home-i… which can be used for free. 

It’s just a matter of changing the DNS server entries in your routers DHCP settings to 208.67.222.123 and 208.67.220.123. 

  • First open a web browser on a device connected to your Wi-Fi, type in 192.168.0.1 and press enter.
  • You will then need to log in using username: admin and password: (as on the sicker on the bottom of the router)
  • Then click on DHCP on the left and input the Open DNS servers in the primary and secondary boxes and confirm by clicking “Save” at the bottom
  • Due to the current DHCP lease time, these setting won’t become active on devices for up to 120 minutes unless the device is disconnected and reconnected to the Wi-Fi.

Obviously this isn’t flawless so you’ll still need to monitor usage and be aware that turning off Wi-Fi and using mobile data on a mobile phone will bypass any restrictions on the Wi-FI.

It may be worth considering a mesh Wi-Fi system to help distribute the Wi-Fi signal more effectively around your property. 

These are multiple devices that connect to each other using a wireless link to create a single Wi-Fi network around your property and are aware of which device is connected to which mesh extender ensuring each device has the best signal possible based on its location.

Depending on the size and construction of your property we usually find most properties can be covered using a set of 3 mesh extenders. We can supply and install a set of 3 mesh extenders for £7.99 per month. We configure and install these where required in your home

Try rebooting your router and dish, just disconnect the power to both and then reconnect. It will then take a few minutes for them to reboot and reconnect. 
If you still have no connection, check that the black cable coming from the outside dish / receiver is connected to the port labeled POE on the small black power supply (looks like a laptop charger) and that it has a light on. 
There should also be a cable (usually white) connected from the LAN port on the power supply to the WAN port on the router.

There are several reasons why your connection might be really slow. Attempt to fix the problem by restarting your router: unplug the power to your black brick, unplug the power to your router, leave for 3 minutes… plug back in (DO NOT PRESS THE RESET BUTTON ON YOUR ROUTER). If your problem still persists, get in touch with our support team by emailing support@waveinternet.co.uk

This is most likely caused by issues with your router. Attempt to fix the problem by restarting your router: unplug the power to your black brick, unplug the power to your router, leave for 3 minutes… plug back in (DO NOT PRESS THE RESET BUTTON ON YOUR ROUTER). If your problem still persists, get in touch with our support team by emailing support@waveinternet.co.uk

The signal from your router will diminish the further distance you are from it. This is enhanced if you have particularly thick walls as are in older properties. You can boost your signal by using WiFi extenders. We can install these when we install your network for £99 excl. VAT, or at a later date for £145 excl. VAT.

Please call 01254 377373 immediately so that we can arrange for an engineer to come and realign the dish.

The signal to your house depends on line of sight to a transmitter at a high point near you. Trees, particularly in the summer as the leaves appear, can disrupt the line of sight and cause problems to connections. It is worth keeping an eye on foliage near your house, to make sure it does not become too overgrown and therefore interfere with your signal. You may also want to make sure there are no birds nesting near the radio as they can also cause problems of interference.

Load More

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